Shipping Policy

At VEYA, we are committed to delivering your wellness essentials with care. Each order is carefully processed and shipped directly to you through our trusted fulfilment partners.

Processing Time

Orders are typically processed within 1–3 business days after payment has been confirmed.

Please note that processing times may vary during busy periods, holidays, or promotional events.

Delivery Times

VEYA Acupressure Mat Set™
Estimated delivery time: 7–15 business days

VEYA Recovery Ball™ & VEYA Mobility Bands™
Estimated delivery time: 5–10 business days

Delivery times are estimates and may vary depending on your location, customs processing, courier delays, and other circumstances outside of our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow 2–5 days for tracking updates to appear after your order has been dispatched.

Customs & Import Fees

Customers are responsible for any customs fees, duties, or taxes that may apply to international orders. VEYA is not responsible for delays caused by customs clearance.

Shipping Information

Please ensure that your shipping address is correct before completing your order. VEYA cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Questions?

If you have any questions regarding your order or shipping, please contact our support team and we will be happy to assist you.

Thank you for choosing VEYA.